Dealing with Difficult Behaviours - Melbourne

Dealing with Difficult Behaviours - Melbourne

You know the feeling. That sinking sensation when you see their name pop up in your calendar, or when they walk into your office with "that look" on their face. We've all got them - those colleagues, customers, or team members who seem to turn every interaction into a battlefield. Maybe it's the person who shoots down every idea in meetings, the customer who screams at your staff over minor issues, or the team member who creates drama wherever they go.

Here's the thing - difficult behaviour rarely comes out of nowhere. There's usually something driving it, and once you understand what that is, you can actually turn these challenging situations around. I've been running workshops on this topic for years, and I've seen managers transform their most problematic relationships using the right approach.

This isn't about becoming a doormat or trying to be everyone's best friend. It's about developing practical strategies that actually work in real workplace situations. You'll learn how to stay calm when someone's pushing your buttons, how to set boundaries that stick, and how to have those tough conversations that you've been avoiding. We'll also dive into the psychology behind dealing with difficult behaviours - because understanding why people act the way they do is half the battle.

What makes this different from other training you might have done is that we focus on real scenarios. Not role-plays with polite colleagues pretending to be difficult, but actual situations you're dealing with right now. We'll work through your specific challenges and give you scripts and strategies you can use immediately.

What You'll Learn:
- How to identify the root causes behind difficult behaviour (it's not always what you think)
- De-escalation techniques that work even when emotions are running high
- How to set and maintain professional boundaries without damaging relationships
- The art of having direct conversations that get results, not arguments
- Strategies for managing difficult conversations with different personality types
- When and how to involve HR or management (and when not to)
- Techniques for protecting your own mental health and energy
- How to document incidents properly if things escalate

We'll also cover what to do when the difficult person is your boss, your biggest client, or someone you can't simply avoid. These situations require a different approach, and we'll give you the tools to handle them professionally while protecting your own wellbeing.

The Bottom Line:
After this session, you'll have a toolkit of practical strategies for turning your most challenging workplace relationships around. You'll feel more confident in difficult conversations, less stressed about dealing with problematic people, and better equipped to maintain your professionalism even when others lose theirs. Most importantly, you'll stop dreading those interactions and start seeing them as opportunities to demonstrate your skills and leadership.